What’s In a Warranty?

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Do you have a smartphone?  According to the Pew Research Center, over 75% of Americans own a smartphone, and more than 45% will damage their phones within the first 10 weeks of ownership.  It’s a good thing you took the insurance on the phone.  But here’s the real question – did you take the service agreement on your ultrasound machine?

If your practice has an ultrasound machine, there’s a good chance it’s a consistent source of both patient care, and revenue.  At USC, it’s our mission to keep your equipment running at peak performance.  And if repairs are needed, you want skilled technicians that know the difference between needing repairs, or needing replacements.  You want ultrasound consultants that will steer you in the direction of making long term investments profitable for you, while providing your patients the care they deserve.

In the days of lowering reimbursements and rising manufacturer costs, every practice needs its dollar to stretch as far as possible.  USC does this for their customers through customized service agreements.  Our billable services are already 20-30% less than OEM costs.  However, when we put your needs into an annual service agreement, that’s truly where piece of mind and cost savings marry.

We start with preventative maintenance – why?  Ever hear the expression, “it’s better to be proactive than reactive”?  Or, “it’s easier to prevent a fire than it is to fight one”?  These statements are cliché for a very good reason.  Every person who’s ever been on the telling end of these tales, has found themselves spending way more than their budget intended.  Our 25 point preventative maintenance inspections will not only clean your system inside and out, but will help us to catch an issue in it’s infancy while it’s still repairable, before it becomes a replaceable problem. 

PM’s lead us into ultrasound probe repair.  USC has a probe repair depot for the repairs of lens’ and strain reliefs.  The average replacement probe is between three and five thousand dollars.  However, the most common issues that lead to these replacements are wear and tear on the lens and strain relief.  During our PM’s, we inspect the probes for these issues.  If we find cosmetic damage, we can repair them for a fraction of what a replacement will cost.  This saves you both time and money.

Additionally, we can include all of your travel and labor in one low, convenient payment through our service agreements.  Call us as often as you need within the annual period.  As long as your repairs do not require a replacement, you’ll never pay a dime in travel or labor fees no matter how long the job takes. 

Lastly, on most makes and models we can provide full, comprehensive coverage for true piece of mind.  Our full service packages include loaner equipment in the case of a hard failure, all of your probe repairs, travel, labor and parts.  Have a portable machine that needs service, but you’re out of state?  You can ship your system to us and we’ll perform depot repairs at our facility here in Islandia, NY. 

An extended service agreement with USC can be purchased on its own, or with the purchase of new or refurbished equipment.  Either way, you and your equipment deserve the best service from a plan tailored to your needs and budget.  Call us today to schedule a free consultation!